Our 100% Uptime Guaranee*
We guarantee that services will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 60 minutes of network downtime and up to 100% of your monthly fee.
*Guarantee does not apply to downtime caused by circumstances outside the reasonable control of 1access.net. It also does not apply to broadband equipment malfunctions.